Reference

What These Terms Cover for Your Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the sl789 lobby.

Account eligibility rulesDANA, OVO & GoPay deposit termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
sl789 What These Terms Cover for Your Account
CONTACT CHANNELS

Reach Us About These Terms

If you have questions about how these terms apply to your account, our support team is available around the clock. You can reach us through live chat directly in the lobby, by email, or via our dedicated account help line. Players in Palembang and across Indonesia can expect responses in the same session for live chat queries.

Live Chat Open the chat widget inside your account dashboard any time. Our team handles terms queries, account access questions, and wallet verification issues around the clock.
Email Support Send detailed questions about these terms, account restrictions, or data requests to our support address. We aim to respond within one business day for written enquiries.
Account Help Line For urgent account matters — such as a suspended account or a disputed DANA or OVO transaction — use the dedicated account help line listed in your account settings.
ACCOUNT SECURITY

How We Protect and Manage Your Data

Your account security and data handling are governed by these terms alongside our privacy policy. We use SSL encryption on all account sessions and payment flows, including DANA, OVO, and GoPay transactions. Account data is retained only as long as necessary for operational and legal compliance purposes, and you may request a review of your stored data at any time through our support channels.

Data Retention

We keep your account data only as long as required for transaction records and legal compliance. Once that period ends, data is securely deleted from our systems.

Cookie Policy

We use session cookies to keep your account logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. No tracking cookies are placed without your consent.

Account Security

Every login is protected by OTP verification sent to your registered contact. If you notice unrecognised activity, contact support immediately to freeze your account.

Data Change Requests

To update or request deletion of your personal data, submit a written request via email support. We process verified requests within the timeframe required by applicable local law.

Common Questions About These Terms

These answers cover the questions we hear most often about account rules, payment terms, and your rights under this agreement. If your question is not here, our live chat team can walk you through the relevant section.

We update these terms when our services or payment options change. We notify you via your registered account contact before any update takes effect. Continuing to use your account after that notice counts as acceptance of the revised terms.

Access depends on local law and is available only where permitted in your region. If you are unsure whether access is allowed where you are, we recommend checking with a local legal adviser before opening an account.

We will notify you via your registered contact with the reason for suspension. You can contact our support team through live chat or email to query the decision and, where applicable, request a review of your account status.

Send a written request to our email support address. Once we verify your identity against your account details, we process data access or deletion requests within the timeframe required by applicable local law.

Yes. Deposits and withdrawals via DANA, OVO, and GoPay are subject to the transaction limits and verification steps shown in your account wallet section. Disputed transactions should be reported to support within 24 hours of the transaction timestamp.

Your account is registered to you alone. Sharing login credentials or allowing another person to operate your account breaches these terms and may result in permanent suspension without prior warning.