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Your Rights and Our Legal Commitments

This page sets out the legal terms that govern your account on sl789 — from how we handle your data to what you can expect when you contact us. Access depends on local law and is available where local law permits in Indonesia.

Account TermsData PolicyCookie UseContact RightsJurisdiction Notice
sl789 Your Rights and Our Legal Commitments
LEGAL CONTACT

How to Reach Us on Legal Matters

Live Chat Support Reach our support team directly through the live chat window in your account dashboard. Available around the clock for account and legal queries from Indonesia.
Email Contact Send detailed legal requests or data inquiries to our support email. We aim to respond within one business day for account-related legal matters.
Account Help Centre Our help centre covers account closure, data requests, and policy questions. Log in and navigate to Account Settings to submit a formal request.
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We store only the data needed to run your account — name, contact details, and transaction history. No full wallet credentials from DANA, OVO, or GoPay are ever stored on our side.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We recommend updating your password regularly for added protection.

Data Requests

You have the right to request a copy of your data, ask for corrections, or request deletion. Submit these requests through Account Settings or contact our support team directly.

Common Questions About Our Legal Terms

Here are the questions we hear most often about account rights, data use, and how to get in touch with us on legal matters.

We collect your name, contact details, and transaction records needed to verify your identity and process payments. We do not store your full DANA, OVO, or GoPay credentials.

Yes. Log in to your account, go to Account Settings, and submit a data access request. Our team will respond within the timeframe required by applicable law.

Submit a closure request through Account Settings or via live chat. After closure, we retain records for the legally required period, then delete your personal data from our systems.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with authorities when required by law.

We use session cookies for login continuity and analytics cookies to improve the platform. Manage or disable cookies through your browser settings; some features may be affected if cookies are turned off.

Reach us via live chat in your account dashboard or by email. For formal complaints, use the written request form in Account Settings and we will respond within one business day.